MoYou Tropical 34
Shipping & Returns
Shipping & Returns
All shipping rates are calculated at checkout based on the size/weight of your package and your location.
If shipping options are not popping up in the check out process and you are forced to choose local pick-up please shoot us an email asking to please ship, and we will adjust your order and add shipping costs, sometimes there is a glitch in an address…we see this with international addresses sometimes. Please note, your shipping fees will AUTOMATICALLY be added to your order, if you need a shipping quote first please contact us.
Orders ship Monday-Friday, excluding major US holidays. SHIPPING TIME FRAMES PROVIDED BY THE CARRIER ARE ESTIMATES ONLY. And these estimates DO NOT include order handling time at our warehouse. We typically ship your order same or next day, but please allow in stock 3-4 business days to receive your shipping confirmation and tracking number. Large orders and orders received during holidays or sales promotions may take longer to process. Orders are processed immediately after checkout is completed. For this reason, we are not able to make ANY changes to the order once you complete the checkout process (including cancellations, additions, removals, etc).
All orders are securely packaged and shipped via 3rd party carriers like Fedex, UPS, and USPS which means we are unable to take responsibility for or control your package once it has left our fulfillment facility. We do not control these carriers nor do we have any special privileges, information, or “ins”. Please note shipments DO NOT include insurance, we NOT able to insure your delivery if you don’t choose the option for signature confirmation on your package. If you have package theft please choose a secure address to receive your orders, and choose the signature required for delivery. Please understand we are not able to provide any more information than provided by your tracking information, nor are we able to control, manage or change how packages are handled by the carrier after pickup from our facility, during transit, as well as delivery. In the event you are unable to locate your delivery please contact the carrier first as they are best able to help you. Should you receive a product that is damaged upon arrival please send us an email with photos of the product and packaging to firstname.lastname@example.org
You can easily track your orders in your account online.If you are not receiving emails with shipment confirmation please check your email address and spam folders.